Policy & Procedures

Returns Made Easy

Returns & Exchanges

We want you to love your Dolli bag. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

Returns are accepted within 14 days of delivery for unused items in their original condition and packaging.

To be eligible for a return:

Item must be unused and unworn

Tags and original packaging must be included

Item must be free of damage, stains, or signs of wear

Non-Returnable Items

At this time, the following items are non-refundable:

Final sale items

Customized or personalized products

Gift cards

Exchanges

If you received a damaged or incorrect item, please contact us within 5 days of delivery at:

We’ll gladly assist with an exchange or replacement.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Processing Time

Please allow 5–7 business days after we receive your return for processing